Loving Tan - Contact Us (US)

All orders received before 1 pm (EDT) are dispatched the next business day. All orders are fully traceable, and a tracking notification will be emailed to you as soon as your order is dispatched.Shipping<table style="width: 100%;"><tbody><tr><td style="width: 33.2378%;">Order Value </td><td style="width: 33.2378%;">Shipping Type &amp; Rate</td><td style="width: 33.3333%;">Shipping Timeframe*</td></tr><tr><td style="width: 33.2378%;">Over $80**</td><td style="width: 33.2378%;">Express Shipping - Free</td><td style="width: 33.3333%;">3 Business Days</td></tr><tr><td style="width: 33.2378%;"> </td><td style="width: 33.2378%;">Regular Shipping - Free</td><td style="width: 33.3333%;">2 - 7 Business Days</td></tr><tr><td style="width: 33.2378%;">Over $50</td><td style="width: 33.2378%;">Express Shipping - $10.00</td><td style="width: 33.3333%;">3 Business Days</td></tr><tr><td style="width: 33.2378%;"> </td><td style="width: 33.2378%;">Regular Shipping - Free</td><td style="width: 33.3333%;">2 - 7 Business Days</td></tr><tr><td style="width: 33.2378%;">Under $50</td><td style="width: 33.2378%;">Express Shipping - $10.00</td><td style="width: 33.3333%;">3 Business Days</td></tr><tr><td style="width: 33.2378%;"> </td><td style="width: 33.2378%;">Regular Shipping - $5.00</td><td style="width: 33.3333%;">2 - 7 Business Days</td></tr></tbody></table><div tabindex="0"> </div>*Dispatch and Shipping times are a guideline and subject to change. You may experience slightly longer delivery times and delays during peak periods including the Holiday Season of November through to January, as well as due to adverse weather, or other postal service delivery issues that are unforeseen or unavoidable events beyond Loving Tan&#x2019;s reasonable control.&#xA0;Online orders are processed and shipped from Texas and follow any local Public Holidays in that region.**Orders shipped to Alaska and Hawaii are not eligible for free Express Shipping and will receive free Standard Shipping.&#xA0;Once orders are placed, they may not be able to be edited, added to, or cancelled. Please <a href="mailto:info@lovingtan.com" style=" text-decoration: underline;">contact us</a> as soon as possible if there is a problem with your order.&#xA0;

All orders received before 1 pm (EDT) are dispatched the next business day. All orders are fully traceable, and a tracking notification will be emailed to you as soon as your order is dispatched. Shipping. *Dispatch and Shipping times are a guideline

What is your shipping policy?

Shipping & Tracking

Where is my order?

How do I track my order?

How long does delivery take?

Can I edit or add anything to my order?

How do I cancel my order?

My order was marked delivered but it’s not here!

What do I do if I entered the wrong shipping address?

What’s your return policy?

How do I make a return?

Do you offer returns?

How do I apply promo/discount codes?

What do I do if I receive the wrong item in my order?

What do I do if my order arrives damaged or leaking?

What should I do if I'm having a reaction to the product?

Orders Issues & Returns

Which Loving Tan product is best for me?

What are the ingredients?

How does self-tan work?

Which product do you recommend for my skin tone?

How do I use 8 HR Deluxe Self-Tanning Mousse?

How do I use 2 HR Express Self-Tanning Mouse?

How do I use 2 HR Express Face Self-Tanning Serum?

How do I use 2 HR Express Self-Tanning Lotion?

How do I use 8 HR Deluxe Gradual Self-Tanning Lotion?

How do I use 8 HR Deluxe Face Self-Tanning Cream?

How long does Loving Tan results last?

What is the product shelf life and how is it stored?

What is the difference between 2 HR Express Self-Tanning Mousse and 8 HR Deluxe Self-Tanning Mousse?

What is the difference between 2 HR Express Self-Tanning Mousse and 2 HR Express Self-Tanning Lotion?

My tanning results are lighter than I expected.

How do I acheive darker tanning results?

My tanning results are too dark or unnatural.

My tan looks uneven or patchy.

How do I remove my self-tan?

What do I do if I made a mistake with my self-tan?

How does 2 HR Express self-tanning technology work?

Are your products dermatologist tested?

How do I achieve the best results on my hands and feet?

Can I use self-tan if I am pregnant or breastfeeding?

Why has the Loving Tan Packaging Changed?

Has the Platinum Range Changed Size?

Why Can I Not Purchase Tan Remover in 200ml?

Why Did I Receive Old Packaging?

Why Can I No Longer Purchase the Purest Range?

Has The Formula Changed?

General & Product

How do I join Loving Tan Rewards?

How do I use my Loving Tan rewards points?

I am having trouble logging into my account.

I forgot my Loving Tan account password.

How does Loving Tan subscriptions work?

Can I change, cancel, or skip a subscription order?

How do I update my subscription items?

Loyalty & Subscriptions

What is 10 MIN Express Self-Tanning Smoothing Body Mask?

How to apply 10 MIN Express Self-Tanning Smoothing Body Mask?

How to achieve the best results from your 10 MIN Express Self-Tanning Smoothing Body Mask?

How is 10 MIN Express Self-Tanning Smoothing Body Mask different to the 2 HR Express collection?

10 MIN Express Self-Tanning Smoothing Mask Dark

Order Value	Shipping Type & Rate	Shipping Timeframe*
Over $80**	Express Shipping - Free	3 Business Days
	Regular Shipping - Free	2 - 7 Business Days
Over $50	Express Shipping - $10.00	3 Business Days
	Regular Shipping - Free	2 - 7 Business Days
Under $50	Express Shipping - $10.00	3 Business Days
	Regular Shipping - $5.00	2 - 7 Business Days

What is your shipping policy?Updated 2 months ago